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Call Center Suite

What is Dial2connekt?

  • Enterprise-grade contact center solution
  • Built on Asterisk IP PBX for inbound/outbound call handling
  • Web-based interface for agent management & operations
  • 2000+ features for call center automation
  • Used by thousands of companies in 100+ countries

Dialing Modes

  • Predictive: Auto-dials leads, minimizes agent idle time
  • Preview: Agent previews lead before calling
  • Progressive: Balanced speed & agent readiness
  • Manual: Agent controls call placement
  • Broadcast: Voice broadcasts to multiple leads

Multi-Channel Support

  • Voice

    Inbound & outbound calls, blended handling

  • Email

    Inbound email management & routing

  • Chat

    Live website chat integration

Intelligent Call Routing

  • Skills-Based Routing: Route calls to agents with specific skills
  • Language Support: Route by agent language capabilities
  • Queue Prioritization: VIP/priority call queues
  • Load Balancing: Even distribution across agents
  • DID Routing: Route by incoming phone number

Call Management

  • Full call recording with pause/resume capability
  • Real-time call monitoring & listening
  • Whisper coaching for agent guidance
  • Barge-in for supervisor intervention
  • Call transfer between agents (warm/cold)

IVR & Automation

  • Interactive Voice Response (IVR) system
  • Custom voicemail & call screening
  • Automated call routing based on DTMF input
  • Multi-language IVR support
  • Answering Machine Detection (AMD)

Data, Integration & Security

Reporting & Analytics

  • Agent productivity metrics & KPIs
  • Call performance analytics
  • Campaign results & conversion rates
  • Real-time dashboard & monitoring
  • Custom report generation

CRM & Integration

  • Native CRM integration (Salesforce, Vtiger, etc.)
  • Lead management & auto-import
  • Database synchronization
  • Custom field mapping
  • RESTful API for third-party integration

Security & Compliance

  • User-level access control & permissions
  • Call recording encryption
  • GDPR compliance features
  • PCI DSS data protection
  • Audit logs for compliance tracking

Enterprise Scalability

  • Supports 1600+ agents in single cluster
  • 6+ million calls daily capacity
  • Cross-cluster communication for failover
  • Load balancing across servers
  • Unlimited simultaneous call handling

Cost Benefits

  • Flexible deployment (on-premise or cloud)
  • Affordable customization
  • Lower TCO vs proprietary solutions
  • Community support & documentation

Deployment Options

  • On-Premise Full control, no subscription
  • Cloud-Based Managed, scalable, SaaS
  • Hybrid Best of both worlds

Advanced Capabilities

Automation, recording, quality and API tools

Advanced Features (Part 1)

  • Caller ID customization per campaign
  • Do-Not-Call (DNC) list management
  • SIP trunk support for cost reduction
  • Conference calling & agent transfers
  • Custom dialplan editing in Asterisk

Advanced Features (Part 2)

  • AGI scripting for custom automation
  • AudioSocket for AI voice integrations
  • Real-time speech recognition support
  • API-driven lead management
  • Multi-language support globally

Voice Logger

  • Integrated Solution
  • Agent - Controlled
  • Data Association
  • Extensive Search & Retrieval

Quality Control

  • Detailed Call Logs (CDR Reports)
  • Advanced Search Options
  • Live Monitoring
  • Reporting

Sticky Agent

  • Personalized
  • Agent Familiarity
  • Increases Satisfaction
  • Better Efficiency

Customized API Integration

  • Non - Agent API
  • Direct SQL Queries
  • API Credentials

Use Cases & Getting Started

Where dial2connekt fits and how to launch

Industry Use Cases
  • Sales & Telemarketing campaigns
  • Customer support & help desk
  • Debt collection & follow-up calls
  • Survey & market research
  • Appointment scheduling & reminders
Why Choose dial2connekt?
  • Highly customizable & flexible
  • Enterprise-grade performance
  • No expensive licensing fees
  • Strong community & support
Getting Started
  • Highly customizable & flexible
  • Enterprise-grade performance
  • No expensive licensing fees
  • Strong community & support
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